Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.

For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Your default card on file will be used for autoship payments.

No, autoship is a free service offered for your convenience.

You can cancel or adjust your autoship anytime, with no strings attached. Contact the Companion Pharmacy team or manage your settings online.

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

You can either contact Companion Pharmacy directly team to update your address or adjust the default address in your account. The autoship will send to the default address on file at the time of placement.

Companion Pharmacy will automatically request a refill from Rolesville Veterinary Hospital before the next autoship date. If a renewal is not approved, the pharmacy will notify you.

You can begin the process by texting RefillRX to 919-505-8779.

Companion Pharmacy will send a reminder, via text or email, seven days before your next autoship date. Once your order is shipped, you’ll receive a text (or email) with tracking information so you can stay updated.

When Rolesville Veterinary Hospital sends a prescription to the pharmacy, you’ll get an instant notification via text (or email) to let you know it’s been received. New clients will need to provide secure billing and shipping details, while existing clients can expect a quick and easy process with minimal follow-up.

If you request a new prescription or refills, we will work directly with Companion Pharmacy to get approval. You’ll be notified by the pharmacy when your order is ready to proceed.

Nice and easy; your prescription can be delivered right to your door or veterinary practice within days of the prescription completion!

• Delivery Options
  • Practice Delivery:
    Medications and products can be delivered to the practice at no cost to you. Delivery schedules vary based on pharmacy operations, practice location, and client responsiveness.
  • Home Delivery via Courier:
    Courier service is available for clients within a 40-mile radius of the pharmacy. The delivery fee is $9 per order. Most deliveries are completed same-day or next-business-day, depending on order pickup time, pharmacy operations, and client responsiveness.
  • Auto-Ship Deliveries:
    Clients enrolled in auto-ship receive free home delivery via USPS. Shipments typically take 3–5 business days. Clients receive text message reminders 7 days prior to the scheduled shipment. A 5% discount is applied to eligible auto-ship items.

  Shipping Options for Clients Outside the 40-Mile Radius

  • Free shipping to the practice
  • USPS Shipping: Orders over $50 are Free and Orders under $50 are $7
  • UPS Ground: $12.50
  • UPS Overnight: $35.00

  Additional Notes

  • Email or text notifications with tracking numbers are sent for USPS and UPS shipments. Courier deliveries do not generate tracking links.
  • Shipping policies may be adjusted based on client responsiveness and pharmacy capacity.

Yes, in most cases, they can ship to a PO Box. However, expedited orders will need a physical address. Companion Pharmacy will contact you if an update to your address is required.

Once your order is approved and shipped, you’ll receive a text (or email) with tracking information so you can stay updated.

We’ll handle everything, working directly with Companion Pharmacy to meet the necessary prescription requirements. The pharmacy will need your driver’s license or state ID and date of birth. Controlled substance deliveries require an adult signature (21+).

Companion Pharmacy will charge you directly. They accept all major credit cards: Visa, Mastercard, Discover, and American Express.

Your credit card will be charged when your order is placed. “VP COMPANION PHARMACY” will appear as the merchant of record.

Companion Pharmacy sources all products directly from manufacturers or licensed distributors, ensuring they are backed by product guarantees. Our compounded preparations are meticulously formulated in our lab under the supervision of Board-certified compounding experts recognized by the Board of Pharmacy Specialties.

If your order is already being processed, please contact the pharmacy team to see if changes are still possible. They can be reached via call or text at 919-505-8779.

Companion pharmacy is licensed to ship in North Carolina. They do not ship to areas where they don’t hold pharmacy licensure.

You can contact Companion Pharmacy anytime with questions. Texting is the preferred method of communication, offering a quick and convenient way to reach us. The Companion team regularly checks messages throughout the day. Although texting is the fastest option, we can also be reached by email or phone, though phone availability may be limited to certain hours.

During focused work hours (dispensing and compounding), we may not be available for direct calls, but we will respond promptly to texts or voicemails.

The Rolesville Veterinary Hospital team is available for questions about your pet’s health during business hours.

If your pet is experiencing severe side effects or allergies, please contact Rolesville Veterinary Hospital right away. Companion veterinary pharmacists are also available to discuss any concerns.

Please refer to these resources for safe disposal guidance:

• Where and How to Dispose of Unused Medicines?
• Safe Needle Disposal